Frequently Asked Questions About Managed IT Services in Houston

Xirtix Consulting is a Houston managed IT services and cybersecurity provider. Through our flat-fee XCare® Managed IT Services, we act as your complete outsourced IT department: help desk support, Microsoft 365, networking, servers and cloud, backup and disaster recovery, IT strategy, and cybersecurity, all managed by one accountable team.

Because your people and your business perform better with GREAT IT. When technology works the same way every day, your team stays productive, your clients are served well, and your leaders can plan with confidence instead of reacting to problems. We see GREAT IT as a strategic advantage, not an expense to minimize. That is why we put people first, then technology, communicate more rather than less, and build every client’s IT around their business strategy. It is not too much to ask that your IT simply works the way it should for you, your staff, and your clients.

We work best with Houston businesses that have fewer than 100 users and little or no internal IT staff, and that want to fully outsource their IT. Our clients see IT as a strategic advantage, not just a cost. We typically work with CEOs and owners, executives, controllers, and office managers.

We serve businesses across the Houston area, including the Galleria/Uptown, Greenway Plaza, Downtown, Upper Kirby, River Oaks, Montrose, Midtown, the Texas Medical Center, Bellaire, West University Place, Memorial and Memorial City, Westchase, the Energy Corridor, Sugar Land, and Pearland. Our office is at 4635 Southwest Freeway, Suite 660, Houston, TX 77027.

XCare® Managed IT Services are billed as a predictable flat fee, so you are not paying by the hour every time something breaks. We price our services based on a strategic assessment of your business processes, IT infrastructure, and users, so your fee reflects what your business actually needs. Contact us to schedule an assessment and receive a quote tailored to your business.

Yes. Cybersecurity is built into XCare® Managed IT Services, not sold as an add-on. Our XFortify framework is based on the NIST Cybersecurity Framework and includes endpoint detection and response (EDR), vulnerability scanning, email security, multi-factor authentication, web filtering, firewalls, and centralized patch management. We review your security strategy over time to keep improving how you protect, respond, and recover.

Fast. When you call Xirtix for help, a real person answers the phone. One of our core values is communicating more rather than less, so you will always know where your issue stands and what happens next. Our clients can reach our support team by phone at 713-529-8700 or by email at XSupport@Xirtix.com.

Yes. We provide remote support for fast fixes and on-site support at your Houston office when hands-on work is needed, along with device setup and configuration, network and Wi-Fi installs, and coordination with your other technology vendors.

Break-fix IT companies charge by the hour after something goes wrong, so they get paid more when your technology fails. Managed IT services cover your IT for a flat fee and focus on preventing problems through monitoring, patching, security, and planning. With Xirtix, our incentives match yours: stable, secure IT that keeps your people productive.

Yes. We manage Microsoft 365 email, Teams, and productivity apps, along with on-premises servers, Microsoft Azure cloud servers, or a combination of both, whichever fits your business best.

Yes. Our XBack data protection services include on-site backups, off-site backups, cloud backups, and disaster recovery, so your business can recover quickly from hardware failure, ransomware, or a hurricane.

We begin by understanding your business strategy, then build an IT plan around it. From there, we recommend and implement the right infrastructure for your people, processes, and budget, and then manage and support your IT day to day. We meet with you regularly to review the plan, budget, and upcoming needs.

Xirtix Consulting has supported Houston businesses since 2001.

Yes. Our President, Nick Dragna, keeps an open calendar for business decision makers who want to talk directly about IT services. You can schedule a 30-minute call with Nick or call us at 713-529-8700.